Refund policy

Return & Refund Policy

Last Updated: June 2026

Welcome to Burj Baske Store. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

We accept returns within 14 days of delivery.

To be eligible for a return:

We provide free return shipping for eligible returns within the United Arab Emirates (UAE).

Once your return request is approved, we will provide instructions for returning the item.

We do not charge any restocking fees. Customers will receive a full refund for approved returns.

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Depending on your payment provider, it may take additional time for the funds to appear in your account.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.

We will arrange a replacement or full refund at no additional cost.

We do not designate any products as final sale. All eligible products may be returned within the 14-day return period.

Burj Baske Store

Phone: +92 312 4053860

For all return and refund requests, please contact our customer support team before sending any items back.